Multiple Coversure offices have won a Feefo Gold Trusted Service Award. This independent seal of approval recognises businesses that have consistently delivered outstanding service over the past year. Feefo established the Trusted Service Awards in 2014 to recognise brands that routinely exceed customers’ expectations. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out are those that put customer service first and weave in a customer advocacy strategy. The Feefo Gold Awards celebrate brands like Coversure which routinely go above and beyond.
Feefo has presented Gold Trusted Service Awards to Coversure offices that have collected at least 50 reviews and achieved an overall rating of at least 4.5/5 in the past year. This year’s winning Coversure offices are:
- Ampthill
- Bicester
- Bromsgrove
- Bude
- Cardiff
- Colne
- Crawley
- Godalming
- Hull
- London East
- Macclesfield
- Middlesbrough
- Newcastle
- Poole
- Rugby
- Southampton
- St Neots
- Sudbury
Rob Palmer, Franchise Director, commented: “I would like to congratulate all our offices that secured a Gold Trusted Service Award from Feefo. Keeping our clients happy is always a priority. The fact that these awards are based on feedback from real clients gives us confidence that we are providing an exceptional level of service. I know how hard all of our teams work and how they consistently listen to our clients to keep them happy. This is always important, but even more so in the current economic climate where purse strings are tightly controlled. As we enter 2024, we’ll continue to progress and work with our franchisees to support them in delivering their superior service. Well done to them all.”
